Terms of Service

1. Who we are

SiteUpward is provided by SIA "MICRON", a limited liability company registered in the Republic of Latvia under registration number 42103081578, VAT number LV42103081578, with its registered office at Aldaru iela 36/38–21, Liepāja, LV-3401, Latvia (“we”, “us”, “our”).

You can contact us at support@siteupward.com about the Service, billing and these Terms, and at privacy@siteupward.com about personal data.

2. Definitions

• “Account” means your user account in the Service, identified by your e-mail address.
• “Audit” means an automated analysis of a website that you start in the Service. A “Free Check” is a limited Audit that is available without payment; a “Full Audit” is a paid Audit that uses Credits.
• “Report” means the results of an Audit shown in the Service, including scores, findings, recommendations, printouts and share links.
• “Credit” means a unit used to start a Full Audit.
• “Subscription” means a plan that renews automatically and adds Credits for each billing period, for re-audits of websites your Account has already fully audited (see section 10).
• “Audited Site” means any website submitted for an Audit, whether or not you own it.
• “Business Customer” means anyone who uses the Service for purposes relating to their trade, business, craft or profession, including on behalf of an organisation. “Consumer” means a natural person who uses the Service for purposes outside their trade, business, craft or profession.
• “Policies” means our Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy and, for Business Customers, our Data Processing Agreement.

3. Eligibility

The Service is available to customers worldwide and is designed mainly for businesses and professionals, such as website owners, marketers, SEO specialists and agencies. Consumers may use it too; nothing in these Terms limits the rights that Consumers have under the mandatory consumer protection law of the country where they live.

If you live in the European Union or the European Economic Area, you must be at least 16 years old to use the Service, unless the law of your country sets a lower age (which is never below 13); elsewhere, you must be at least 13 years old. To buy products, you must be old enough to enter into a binding contract where you live. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” then also means that organisation.

4. Your account and sign-in

You sign in with a single-use link that we send to your e-mail address; there is no password. Anyone with access to your mailbox can sign in to your Account, so keep your e-mail account secure and do not forward sign-in links to others.

Use an e-mail address that you control and keep it up to date. You are responsible for activity in your Account, unless it results from our breach of these Terms. Tell us promptly at support@siteupward.com if you suspect unauthorised use.

Free Checks can be run without an Account. They are linked to your browser by a cookie and are added to your Account when you sign in from the same browser (see our Cookie Policy).

5. The Service

SiteUpward analyses publicly accessible web pages and reports how well AI assistants and search engines can access, understand and cite a website, together with suggested fixes. To do this, our crawler fetches public pages of the Audited Site, we run technical checks, and we use automated, AI-assisted analysis of the page content.

• A Free Check analyses up to 25 pages and shows a summary with selected findings.
• A Full Audit analyses up to 500 pages for one Credit (on a larger website, a selection of its most important pages), or up to 2,000 pages for two Credits, and shows all findings with prioritised recommendations and ready-to-use fixes where we can produce them (for example robots.txt lines, an llms.txt file, structured data, and suggested rewrites of page openings, titles and meta descriptions written with the help of AI, which you should review before publishing).
• Each paid Full Audit includes one free re-scan of the same website, available to the Account that ran the Audit within 30 days of the original Audit.
• AI-access alerts: for a website you have fully audited, we check about once a week whether AI assistants can still reach it and e-mail you when that changes. They are included for 30 days after each Full Audit and continue with a subscription (Pro: up to 10 websites, Agency: up to 50). The check is best-effort and does not detect every change; you can turn alerts off at any time in your Account.
• Website Watch: for one website that you choose (from a report or right after subscribing, and that you can change in your Account), we automatically re-run the free check every week and e-mail you what changed, including tracking before consent, accessibility, e-mail setup, privacy policy, AI access and whether Google's AI recommends you, and alerts for security certificate and domain expiry. Website Watch also includes one Full Audit of that website for each paid month. The checks are automated and best-effort, rely on public information, do not detect every change and are not legal advice.

The scope, page limits and features of each product are described on our pricing page and in the Service at the time of purchase. We continuously improve the Service and may change, add or remove individual checks and features, provided that what you have paid for is not materially reduced during the period you have paid for (see section 18).

6. AI-assisted results and no guarantee

Reports are produced by automated software, including AI models, and by rules based on published information about how AI search works. AI-assisted assessments are probabilistic: they can be incomplete, differ between runs, or simply be wrong. Please review recommendations before acting on them.

A Report reflects the public content and technical behaviour of the Audited Site at the time of the crawl, as seen from our systems. Websites that block automated access, require a login, change during the crawl or are built in unusual ways can produce incomplete results.

We do not control ChatGPT, Perplexity, Google, Gemini, Claude, Copilot or any other third-party AI assistant or search engine, and their behaviour changes frequently. We do not guarantee any ranking, citation, mention, traffic, lead or revenue.

Reports contain general technical and marketing information. They are not legal, accessibility-compliance, security or other professional advice.

Website risk checks (for example tracking that loads before consent, an automated accessibility test, e-mail authentication records, SSL certificate and domain expiry, and links to a privacy policy) are automated indicators based on public information, as seen from our systems at the time of the check. They are not legal advice, they do not certify or prove compliance, and we do not guarantee that a website complies with any law or standard, including the Americans with Disabilities Act (ADA), privacy and data-protection laws and e-mail rules. Automated tests find only part of the possible issues, and results can include false positives or miss problems.

7. Auditing websites, including websites you do not own

You may audit any publicly accessible website for a legitimate purpose – for example your own websites, your clients' websites, or public websites of others for research, benchmarking or competitive analysis. You are responsible for having such a purpose and for how you use Reports about websites that belong to others.

Our crawler identifies itself with its own user agent, respects robots.txt and applies strict per-site rate limits. Details are on our crawler page. Website owners can block the crawler or ask us to exclude their domain.

To protect Audited Sites and the Service, we apply limits such as one audit crawling a website at a time, a limited request rate per website, limits on free checks per website, limits on audits running at the same time, and delayed starts when the Service is busy. We may refuse, delay, stop or limit an Audit, or exclude a domain, where this is needed to protect a website, to respect its owner's request, to comply with the law or to prevent abuse.

You must not use the Service or Reports to harm, overload or attack any website, to gain unauthorised access to it, or to bypass its access controls or bot protection.

8. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms. In short: use the Service lawfully and for legitimate purposes, do not misuse our crawler or our systems, do not circumvent limits, and do not resell access to the Service except as these Terms allow.

9. Prices, taxes and payment

• Prices are shown on our pricing page and at checkout in US dollars or euros. They exclude taxes such as VAT, GST or sales tax unless stated otherwise.
• Taxes such as VAT, GST or sales tax are added at checkout where applicable, depending on your location and on whether you buy as a business; the amount is shown before you pay. If you are a business established in another EU Member State and provide a valid VAT identification number, the reverse-charge mechanism applies: we do not charge VAT, and you account for it in your country. Businesses in other countries that provide a valid tax identification number may likewise have to account for any local tax themselves under the rules of their country.
• Payments are processed by our payment processor on its secure checkout pages. We never receive or store your full card details. The payment processor may apply its own terms to the payment.
• You receive a confirmation by e-mail after each purchase. Invoices are issued electronically and are available in the billing section of your Account.
• Discount and promotion codes apply only as stated in the offer.
• We may change our prices at any time. Changes do not affect purchases you have already paid for; price changes for existing Subscriptions are described in section 11.
• Your bank or card issuer may charge currency conversion or foreign transaction fees, which are outside our control.
• We may offer time-limited discounts, for example on a new free check for the first hours after it finishes, in an e-mail about a report we prepared for your website, or in an e-mail about a free check that was run on your business's website on our service. Such a discount applies only to the purchase, report and period stated with it, can be used once and cannot be combined with other discounts.

10. Credits

• One Credit starts one Full Audit of up to 500 pages; a large Full Audit of up to 2,000 pages uses two Credits. Credits are deducted when the Audit starts.
• Credits from one-time purchases (single audits and audit packs) do not expire.
• Credits included in a Subscription are added at the start of each billing period and are valid until the end of that billing period. Unused Subscription Credits do not carry over to the next period and end when the period ends, including after cancellation.
• Credits included in a Subscription can only be used for Full Audits of websites your Account has already fully audited, meaning your Account has a completed Full Audit of the same domain. The first Full Audit of a new website uses other Credits, such as Credits from a one-time purchase.
• If a Full Audit fails and cannot be completed, the Credits used for it and the free re-scan are returned to your Account automatically. Credits returned in this way keep the expiry of the purchase they came from: Credits from one-time purchases do not expire, and Subscription Credits end with their billing period.
• Credits have no cash value, cannot be transferred to another Account or person and cannot be exchanged for money, except for refunds under our Refund Policy or where the law requires otherwise.
• If we permanently discontinue the Service, we will tell you at least 30 days in advance and refund the price of the unused Credits from your paid purchases proportionately.

11. Subscriptions

• Subscriptions are billed monthly or yearly. A Subscription starts when your first payment succeeds and renews automatically at the end of each billing period for the same period until you cancel. We charge your saved payment method at the start of each new billing period.
• You can cancel at any time in the billing portal (Account → Manage billing). Cancellation takes effect at the end of the current billing period: your plan and its Credits remain available until then, and you are not charged again. We do not refund billing periods that have already started, except for unused Credits as set out in our Refund Policy or where the law requires it.
• You can switch plans in the billing portal. How any price difference is calculated is shown before you confirm the change.
• If we change the price of your Subscription, we will tell you by e-mail at least 30 days before the change takes effect. The new price applies from your first renewal after that notice period. If you do not agree, you can cancel before that renewal.
• If a renewal payment fails, we and our payment processor may retry it. If it cannot be collected, the Subscription may be paused or ended, and no new Credits are added until the payment succeeds.
• Website Watch free trial: first-time subscribers can start the monthly Website Watch plan with a free first month. The trial is available once per customer, only for the monthly plan (not the yearly plan), and requires a payment card. Unless you cancel before the trial ends, the Subscription renews automatically every month at the stated price (Website Watch: $19 or €19 per month, plus VAT where applicable) when the trial ends and until you cancel. You can cancel at any time in the billing portal (Account → Manage billing); if you cancel before the trial ends, you pay nothing. We will remind you by e-mail before the trial ends. No Credits are added for a trial invoice with a zero amount; they are added from the first paid billing period.

12. Right of withdrawal for consumers in the EU, the EEA and the UK

If you are a Consumer living in the European Union, the European Economic Area or the United Kingdom, you generally have the right to withdraw from a contract concluded online within 14 days of its conclusion without giving any reason.

Our products are digital services that we start providing immediately. At checkout you expressly request that we start performance before the 14-day withdrawal period ends, and you acknowledge that you lose your right of withdrawal for the Credits you use: once an Audit has been started with your Credits, the Credits used for it are not refundable (our voluntary money-back guarantee in section 13 is not affected). This does not affect the automatic return of Credits for Audits that fail (section 10).

Within the 14-day period you can still withdraw from the part of your purchase that you have not used. We then refund the price of your unused Credits – for example, the whole price if none of the Credits have been used, or a proportionate part of the price of an audit pack or of the first period of a Subscription. How we calculate this is explained in our Refund Policy.

To withdraw, send us a clear statement before the withdrawal period ends, for example by e-mail to support@siteupward.com. You may use the model withdrawal form, but you do not have to. We reimburse the amount due without undue delay and no later than 14 days after we receive your notice, using the same means of payment, at no cost to you.

This section applies only to Consumers in the EU, the EEA and the UK. If you live elsewhere, our standard refund rules apply to you: unused Credits can be refunded on request within 14 days of purchase, and Credits used for an Audit that fails are returned to your Account automatically (see our Refund Policy). Any mandatory consumer rights under the law of your country remain unaffected.

13. Refunds and payment disputes

Our Refund Policy forms part of these Terms. In summary: unused Credits can be refunded on request within 14 days of purchase; Credits used for a failed Audit are returned to your Account automatically; Credits used for an Audit that has been started are not refundable, except under our 14-day money-back guarantee: if a one-time full audit or large audit is not useful to you, you can ask within 14 days of purchase and we refund it in full; and Subscriptions can be cancelled at any time with effect from the end of the current billing period, without refunds for periods already used, except as required by law.

When a payment is refunded, the unused Credits from it are removed from your Account; a full refund also ends any features that came with that purchase, such as white-label Reports.

If you dispute a payment with your bank or card issuer, the unused Credits from that payment are frozen until the dispute is resolved. Please contact us first – we can usually solve the problem faster.

If an Audit is not provided as agreed because of a fault on our side, we re-run it or return the Credits used for it to your Account; returned Credits count as unused Credits under our Refund Policy. If you are a Business Customer, this is your only remedy for such a fault, subject to section 22.

The money-back guarantee is shown on the paywall and the payment page of the one-time audits it covers. Apart from the cases described in this section and in our Refund Policy, payments are not refunded. If you are a Consumer, nothing in this section limits your statutory rights, including your rights if the Service is not provided as agreed or is defective.

14. Reports, share links and white-label reports

• You may use, copy, share and publish your Reports for your own purposes and for your clients.
• You can create a share link for a Report. Anyone who has the link can view the Report without signing in, so share it only with people you trust with that information. You can revoke a share link at any time; the link then stops working.
• White-label Reports are included with the 10-audit pack and the Agency plan. They let you present Reports to your clients without our branding. You remain solely responsible to your clients for your services and for the Reports and advice you deliver to them; we are not a party to your agreements with them.
• Do not edit Reports in a way that misrepresents their findings.

15. Intellectual property

We and our licensors own the Service, including its software, website, check catalogue, scoring methodology, designs, texts and trademarks. Apart from the rights expressly granted in these Terms, no rights are transferred to you.

Subject to payment of any applicable fees, we grant you a non-exclusive, worldwide, perpetual and royalty-free licence to use, copy, modify, distribute and display the Reports generated for you, for your own purposes and for your clients. You may not use Reports or the Service to build a competing product or dataset.

Content of Audited Sites that appears in Reports – such as page titles, headings or short excerpts quoted as evidence – remains the property of its owners and is shown for analysis and reference only.

You keep all rights to the information you provide to us and allow us to use it to provide, secure and improve the Service. We may use aggregated and de-identified data about the use of the Service and about audit results, which does not identify you or any individual, to operate, improve and benchmark the Service.

16. Feedback

If you send us ideas or suggestions about the Service, we may use them freely and without any obligation to you.

17. Personal data

We process personal data as described in our Privacy Policy. Where you are a Business Customer and we process personal data on your behalf as a processor, our Data Processing Agreement forms part of these Terms and applies automatically.

18. Availability and changes to the Service

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We carry out maintenance, and parts of the Service may occasionally be unavailable, slower or paused, for example when demand is high or when a provider we rely on is unavailable. Paid Audits that cannot be completed are handled as described in section 10.

We may modify the Service. If a change materially reduces a paid feature during a period you have already paid for, we will tell you in advance; you may then cancel and receive a refund of the price of your unused Credits from the affected purchase or, if you are a Consumer, any higher amount that the law requires.

19. Third-party services

The Service interacts with third-party websites and services, including the Audited Sites and the checkout and billing pages of our payment processor. We are not responsible for third-party websites or services, and their own terms may apply to your use of them.

20. Suspension and termination

You may stop using the Service at any time. To close your Account and have your data deleted, e-mail privacy@siteupward.com from your Account's e-mail address. Closing your Account ends any active Subscription and any unused Credits, except where our Refund Policy or the law provides otherwise.

We may suspend or restrict your access, stop Audits or disable share links if you seriously or repeatedly breach these Terms or the Acceptable Use Policy, if the law requires it, if your use puts the Service, other users or third parties at risk, or if a payment is disputed or cannot be collected. Where reasonable, we will tell you in advance and give you an opportunity to remedy the issue.

We may terminate these Terms and close your Account with immediate effect for a serious or repeated breach, or for any other reason with 30 days' notice by e-mail. If we terminate without cause, we refund the price of your unused paid Credits, including the unused Credits of your current Subscription period, proportionately. If we terminate because of your breach, payments and unused Credits are not refunded, except where the law requires it.

Provisions that by their nature should continue after termination – including intellectual property, disclaimers, limitation of liability, indemnity and governing law – remain in effect.

21. Disclaimers

If you are a Business Customer, to the fullest extent permitted by law and except as expressly set out in these Terms, the Service and the Reports are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

If you are a Consumer, the Service must conform to the contract as required by law, and you have statutory remedies if it does not. Section 6 describes the nature of AI-assisted results; it does not limit those rights.

22. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for damage caused intentionally or through gross negligence, and nothing limits the mandatory rights of Consumers.

If you are a Business Customer, and subject to the paragraph above: (a) we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, contracts, opportunity, goodwill, search rankings, visibility in AI assistants, traffic or data, or for loss resulting from changes made to a website on the basis of a Report, arising out of or in connection with the Service or these Terms; (b) our total aggregate liability for all claims arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of the total amount you paid us for the Service in the 12 months before the event giving rise to the first claim and EUR 100 (or the equivalent amount in the currency you paid in); and (c) you must notify us of any claim in writing within 12 months after you became aware, or should have become aware, of the facts giving rise to it; to the extent the law permits, claims notified later are excluded.

If you are a Consumer, and subject to the first paragraph of this section: (a) we are responsible only for loss or damage that is a foreseeable result of our breach of these Terms or of our failure to use reasonable care and skill; loss or damage is foreseeable if it is obvious that it will happen or if, when the contract was made, both you and we knew it might happen; and (b) we provide the Service to Consumers for private purposes only, so we are not liable to a Consumer for loss of profit, loss of business, business interruption or loss of business opportunity. The limitations for Business Customers in the previous paragraph do not apply to Consumers.

You are responsible for deciding which recommendations to implement, for testing changes to your website before you publish them and for keeping backups of your own website and content. We are not responsible for the content of Audited Sites or for how AI assistants, search engines or other third-party services treat any website.

23. Indemnity

If you are a Business Customer, you will indemnify us against third-party claims, and the resulting losses and reasonable costs, arising from your breach of these Terms or the Acceptable Use Policy, from your unlawful use of the Service, or from how you use, publish or distribute Reports. We will inform you promptly of any such claim and cooperate reasonably with you. This section does not apply to Consumers.

24. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, terrorism, civil unrest, epidemics, acts of authorities, widespread network or power outages, failures of third-party infrastructure or attacks on our systems.

25. Changes to these Terms

We may update these Terms, for example to reflect changes to the Service, our business or the law. If a change materially affects you, we will tell you by e-mail or in the Service at least 30 days before it takes effect, unless a shorter period is required for legal or security reasons. Changes do not apply retroactively.

If you do not agree to a change, you can stop using the Service and cancel your Subscription before the change takes effect. If you continue to use the Service after that date, the updated Terms apply. The date at the top of this page shows when these Terms were last updated.

26. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Latvia, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

If you are a Business Customer, wherever you are located and subject to section 27, the courts of the Republic of Latvia have exclusive jurisdiction, and you may bring claims against us only in your own name, not as a claimant or member of a class, collective or representative action.

If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you live, and, subject to section 27, you may bring proceedings in the courts of that country or of Latvia.

Before going to court, please contact us at support@siteupward.com; we aim to answer complaints within 15 days. Consumers in the EU may also turn to the Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv) or, for cross-border disputes within the EU, to the European Consumer Centre in their country. Consumers elsewhere may contact the consumer protection authority of their country.

If you reside in the United States or, as a Business Customer, have your principal place of business there, Disputes are resolved by binding individual arbitration as described in section 27 instead of in the courts mentioned above, unless you opt out of it.

27. Arbitration and class action waiver for customers in the United States

Please read this section carefully: it affects your legal rights. If it applies to you, disputes with us are resolved by binding individual arbitration instead of in court, and you waive the right to a jury trial and to take part in a class action.

Scope. This section applies if you reside in the United States or, if you are a Business Customer, if your principal place of business is in the United States. It covers any dispute, claim or controversy between you and us arising out of or relating to the Service, these Terms or the Policies, including their formation, validity, interpretation and termination, whether based on contract, tort, statute or any other legal theory, and including claims that arose before you accepted these Terms (a “Dispute”).

Informal resolution first. Before starting an arbitration, the party with a Dispute must send the other party a written notice that describes the Dispute and the relief sought: to us at support@siteupward.com, and to you at the e-mail address of your Account. Both parties will then try in good faith to resolve the Dispute informally for 60 days. During that time, neither party may start an arbitration, and limitation periods are suspended.

Binding individual arbitration. If the Dispute is not resolved within those 60 days, it will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules if you are a Consumer, or under its Commercial Arbitration Rules if you are a Business Customer, as modified by this section. The rules are available at www.adr.org. A single arbitrator conducts the arbitration in English, by video conference or telephone, unless the arbitrator decides that an in-person hearing is necessary; such a hearing takes place in the county where you reside or, for a Business Customer, have your principal place of business. If the amount in dispute is 25,000 U.S. dollars or less, the arbitration is decided on the written submissions alone, unless the arbitrator decides that a hearing is necessary. Judgment on the award may be entered in any court of competent jurisdiction.

Fees. If you are a Consumer, the filing, administration and arbitrator fees are paid as provided in the AAA Consumer Arbitration Rules: you pay no more than the consumer filing fee set by those rules, and we pay the other AAA fees, unless the arbitrator finds that your claim was frivolous or brought for an improper purpose. If you are a Business Customer, the fees are allocated under the AAA Commercial Arbitration Rules. Each party bears its own attorneys' fees and costs, unless the arbitrator awards them under applicable law.

Powers of the arbitrator. The arbitrator decides all issues, including the scope, validity and enforceability of this arbitration agreement, except that a court decides any dispute about the class action waiver and the mass arbitration paragraph below. The arbitrator may award the same remedies to an individual that a court could award, subject to these Terms, including section 22, but only in favour of the individual party seeking relief and only to the extent necessary to provide the relief warranted by that party's individual claim.

Class action and jury trial waiver. You and we may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class, collective or representative proceeding. You and we waive any right to a trial by jury.

Mass arbitration. If 25 or more demands for arbitration that raise substantially similar Disputes are filed against us, or by us, within 180 days by or with the assistance of the same law firm, group of law firms or organisation, the AAA Mass Arbitration Supplementary Rules apply to them, and the demands are administered and decided in batches as those rules provide. The parties will cooperate in good faith with the AAA to resolve the batches efficiently. Limitation periods for the claims in such demands are suspended while the demands wait to be administered.

Exceptions. Instead of arbitration, either party may bring an individual claim in a small claims court that has jurisdiction, as long as the claim remains in that court and is pursued only on an individual basis. Either party may also ask a court for an injunction or other equitable relief to stop the infringement or misuse of its intellectual property or the misuse of the Service, such as unauthorised access to our systems or the circumvention of our limits.

Opt-out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms or, if you were already a customer, within 30 days after this section was first published, by e-mailing support@siteupward.com from the e-mail address of your Account with your name and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms; Disputes are then resolved by the courts described in section 26.

Changes to this section. If we change this section after you have accepted it, the change does not apply to a Dispute that you notified to us before the change. You may reject a material change by e-mailing support@siteupward.com within 30 days after we announce it; the version of this section that you last accepted then continues to apply to you.

Severability. If the class action waiver is found unenforceable for a particular claim or request for relief, that claim or request, and only that one, is decided by a court after all other claims have been arbitrated, and never in a class arbitration. If a claim seeks public injunctive relief and a court finds that the right to seek such relief cannot be waived, that request is decided by a court after the individual claims have been arbitrated. If any other part of this section is found unenforceable, the rest of it remains in effect.

Governing law of this section. This section is governed by the U.S. Federal Arbitration Act (9 U.S.C. § 1 et seq.) and federal arbitration law. It survives the termination of these Terms and the closing of your Account.

28. General provisions

These Terms, together with the Policies and the order details shown at checkout, form the entire agreement between you and us about the Service. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. If we do not enforce a right, we do not waive it.

You may not transfer your rights or obligations under these Terms without our prior consent. We may transfer them to a successor of our business, provided that your rights as a Consumer are not reduced. These Terms are written in English; any translation is provided for convenience only.

29. Contact

SIA "MICRON", Aldaru iela 36/38–21, Liepāja, LV-3401, Latvia. Registration no. 42103081578, VAT number LV42103081578.

Support and billing: support@siteupward.com. Privacy and data protection: privacy@siteupward.com.